What Personal Data We Collect and Why
We collect the information you provide when you create an account — your name, email address, date of birth, and the payment method you choose to use, whether that is bKash, Nagad, or Rocket. When you make a deposit or request a withdrawal, your wallet number
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and transaction reference are logged to verify the movement of funds and to satisfy our internal fraud-prevention checks. We also collect device identifiers, browser type, and IP address each time you access our platform. This technical data helps us detect unusual login activity and protect your
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account from unauthorised access. If you contact our support team, we retain the content of those messages to maintain a record of how we resolved your query. We do not sell your personal data to third parties for marketing purposes. Data shared with payment processors —
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including bKash, Nagad, and Rocket — is limited strictly to what those processors need to complete your transaction. Retention periods vary by data category: account identity data is kept for as long as your account remains active plus a legally required period thereafter; transaction records are
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held for a minimum period in line with applicable financial compliance requirements. All processing is subject to the laws of the jurisdiction governing your eligible region.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.